Work update… sort of!

I’ve been heads down doing the work in Customer Success and Account Management —building relationships, focusing on the human side of things, taking care of my customers, etc.

Account Management is a new_er_ territory for me, and although I had been involved in contract renewals in the past, I’m continuing to learn about this when dealing with bigger, more Corporate Customers.

But in the past, I haven’t shared much of my thinking. One idea that I strongly adhere can be summed up in this simple quote: “You know more than you think you do.”

So in the spirit of this phrase, I’m going to try and do a better job at sharing my expertise, experiment, and thoughts related to what I’m working on and the core of my job!