📣 💼 I’ve been thinking of how best to apply my skills and help companies grow. I can add a lot of value to a team focused on business & product but that hasn’t had the chance to think about how to support customers and how to onboard new users.
My sweet spot is early-stage startups and companies that need to set up and launch their customer experience: setting up their support strategy, help desk, help center, segmenting the customer base and understanding how to educate users in the best practices, how to use features, how to make sure they make the most out of a given product, all the way to community building. Basically anything customer-facing.
All of this to say I’m thinking about going back to freelancing but I need clients…
I’ve been working full remote since 2015, have experience working with international, cross-disciplinary teams in the US, Europe, UK, whether B2B SaaS, B2C, sports, crypto, fintech, Dev tools, consumer, I’ve done a lot…
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Yesterday was a good day!
Really happy to finally be able to put these frames up @FrenchTeam 🤩 🇫🇷 ⚽️ #AllezLesBleus
After an unprecedented winter window in which they signed seven senior players for over £280million, there is one question dominating the sport: How are Chelsea able to embark on such a spending spree while abiding by UEFA’s Financial Fair Play (FFP) regulations?
Shoutout @anydistanceclub for getting me to be more active this year!
After the @WSJopinion piece called “Are there too many Asians?”, I’m seeing a piece called “Are French People just lazy?” in @nytopinion today.
…Which begs the question: are there any good editors left?!
If you’re able to watch it on Apple TV+ (which is a service I definitely recommend), “Super League: The War for Football” is a fascinating look at what happened in 2021!
Really enjoyed this piece on my childhood club: AS Monaco 🇲🇨
The Monaco academy boasts a star-studded list of alumni: World Cup winners Thierry Henry, Emmanuel Petit, Lilian Thuram, David Trezeguet and Kylian Mbappé all graduated from the club. When Monaco tinkered with their successful formula of youth development, signing Radamel Falcao and James Rodríguez for big money, they won Ligue 1 and reached the Champions League semi-finals
Layoffs are among the most challenging life experiences, causing more psychological stress than even divorce, according to one study. Losing a job can upend workers’ finances and their sense of self, and layoffs in the world of remote work have in many cases been especially destabilizing, with employer missteps fueling uncertainty and unnecessary unknowns.
Last year ended with job cuts across tech behemoths […] For many of these companies, these cuts followed years of free-flowing perks and flexible work arrangements that were part of what was called a “war for talent.”
“That is one of the great contradictions of corporate life,” Ms. Sucher said. “All corporations say ‘People are our most important asset,’ but they don’t really seem to believe that.”
“Calling someone ‘talent’ is quite different from calling them a person,” she added. “People aren’t a resource that can be depleted over time.”
Contrast being told “imma checkin with you and share your profile with my network” and never hearing back with how Nokia did it, at scale:
Actions > Words.
Nokia, when it was restructuring in 2011, gave the roughly 18,000 people who would be affected about a year of advance notice and offered them several pathways forward: The company would help them find new roles internally, get new jobs externally, start their own businesses or begin an educational program, among other options.
Nokia’s success metrics were whether people had a job lined up when they left the firm, and whether they were leaving with a positive enough impression that they would be open to returning in the future. Nearly two-thirds of people who left knew what their next steps would be.
“This is going to be the lasting impression that sticks with your previous employees, your current employees and all future employees,” said Tanner Hackett, chief executive of Counterpart, an insurance technology company that helps small businesses.
One of the most frustrating part is being told “what a great person you are”, “what a wonderful positive energy you bring”, “how much we value working with you”, and “if things were different we’d hire you again right away”…
But you’re still showing me the door so… 🚪💥 🤷🏻♂️
I do believe that good vibes/energy pay(s) off in the long term in terms of good reputation.
But short/medium term I’m yet to find a leader that values it at the point of backing someone when times get hard(er)
