As someone who’s working a lot in Customer Support, I have a handful of industry-resources I’m pretty open to read and catch-up on trends, etc…
Before I dive in, keep in mind that I’m technically a freelancer, contractor working remotely for a US-based company. I’ve worked in the industry since 2011, so I technically have 5 years behind me.
As pointed out by the post itself:
5 interesting facts about compensations in support
- The median annual salary raise is 7%.
Your salary will increase by $10,000 raise after 3 years in support.
The gender inequality is still there. Women are paid 5.8% less than men.
Support people in the US make 40% more than in Western Europe
Working remote or having a technical background doesn't impact your salary.
Now, when I look at this number, considering the amount of work I undertake and other different factors I take into account. What's sad is that it doesn't there's a difference of about $20k going against me, compared with industry standards.
The golden rule of freelancing is that you should technically earn more than someone on a full-time job (about 20% or so I’ve heard), since you technically have more risks and taxes to balance with your work and professional services.
So I’m actually way under the standard, which bugs me a bit. Not so much the whole “comparing with others”, but more so knowing that I could earn so much more than I do now and that this higher income would help me move to a less risky situation.
Though I’ve been aware of this for a while and have already set in motion a few things that should help me. More on that really soon!